Dispatcher

All Pro Cooling, Heating, Plumbing, and Electrical is a top-notch Southern California contractor focused on providing significant value to our residential customers. We’ve been in business for 30+ years, and our growth continues due to our great reputation and company culture.

As a dispatcher you will be responsible for organizing and managing the daily service schedule for technicians. This role includes service call coordination, customer inquiry handling, and the timely completion of all service appointments. The dispatcher serves as a critical communication link between customers and technicians.

What We Offer!!

• Up to 2 weeks Paid Vacation 
• 401(k) Retirement Plan with company match 
• Medical, Dental, Vision (For Employee and Eligible Family Members) 
• Company Life Insurance 
• Supplemental Life Insurance 
• Supplemental AD&D 
• Disability (Short Term and Long Term) Insurance 
• Critical Illness Insurance 
• FSA – Flexible Spending Account 
• Uniforms provided 
• Company issued iPad and iPhone 
• Tools, Equipment, Company Vehicle and Gas Card provided 
• Employee Discounts  
• Career growth opportunity  
• Employee Referral Bonuses available  

Key Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.
• Follow up with customers to ensure satisfaction and address any further needs or concerns.
• Inform customers of the status of their service calls and any changes to scheduled appointments.
• Maintain accurate records of service calls, customer interactions, and technician activities.
• Enter data into the company's dispatch and customer management systems.
• Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

Qualifications:

• It is preferable to have prior experience in dispatching, customer service, in plumbing, service technicians, or electricians
• 2+ years of dispatch experience
• 2+ years of customer service experience
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.
• The capacity to function both individually and collaboratively is essential.
• Flexibility to work varying shifts, including evenings and weekends if necessary.

Pay Transparency:

The starting rate for this opportunity ranges from $20-$23hr plus bonuses, based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rating based on location and experience.

Apex Service Partners is an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with an @apexservicepartners.com email directly from our organization.